FAQs

FREQUENTLY ASKED QUESTIONS (FAQs)

Here are the most common asked questions and we will add more if we receive more questions in the future. If you can't find your answer here, please ask us on our contact us form, and we are happy to answer. 

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 2-3 business days to have your order processed. Our fulfillment warehouse pack your goods and have it shipped as soon as possible. Once your order has been shipped, you will receive a tracking number to your order. You may also come back to our website at any time and visit our Order Status page to find your real-time update of your shipment. If you did not receive your tracking number or have no any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.

Q: How long does shipping takes?

A: Our warehouses are located around the world. For domestic orders in the United States, it will normally take 14 to 21 business days. For International orders, please allow up to 30 days.

Q: I have just ordered, but I have changed my mind. May I cancel the order? 

A: We will do our best to cancel the order and give you a full refund. If the order is shipped you need to return the product once received for a refund.

Q: Can I change my shipping address after I place my order?

A: For change of shipping address after your order has been placed, please let us know ASAP so we can make the change. We cannot guarantee that the address will be updated in time before your item is shipped so please give us the information as soon as possible. We will do our best to accommodate you.

Q: Do you ship Internationally?

A: Yes, we do ship worldwide with some exceptions. Some countries have so high shipping costs that we are unable to deliver. 

Q: Will I get much spam email after I give away my email here? 
A: Your email is 100% safe and we will never give it away or sell it. We will only use it to send updates regarding your order and news regarding outdoor, survival and hiking. You can of course at any time unsubscribe from our list.

Q: I ordered multiple items but got only one, where are the other items I ordered? 
A: To keep the cost down we order directly from our suppliers. Since we have multiple suppliers the items may come in multiple packages at different times.

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will only be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: How do I order on your website?

A: Simply find the product you'd want and click the "Add To Cart" button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Does Lynx Hunt provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We will do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

Q: Do you offer a refund if I don't like the product?

A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund policy for complete details.

Q: Are the "FREE" items really free?

A: YES! For our promotional items, all you have to pay is the shipping and handling cost. The price of the item itself is $0.00 :)

PLEASE NOTE:  To offer the best price to our customers, we are shipping some of our products directly from manufacturer from overseas instead of our US warehouse. We have manufacturer for our products in China, Taiwan, Mexico, Hongkong and Singapore. For some orders, shipping might take 3 to 4 weeks. 

If you have any additional questions that has not been addressed in our FAQs. Please contact us at hello@lynxhunt.com and we will get back to you as soon as possible!